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ORDERS & SHIPPING

When will my order ship?

 

We process and ship all in-stock orders within 1-3 business days. In the event that your order has a back ordered item, we will email you with further details.

 

How will my order ship & how long will it take to arrive?

 

All domestic (USA) orders are shipped via USPS First Class Letter or Package services. Please note that stickers and cards DO NOT include tracking information by default, unless otherwise selected at checkout. Most USA orders will arrive within 3-7 business days, depending on weather and or holiday conditions.

 

Expedited Shipping

 

If you need your order quickly, we do offer USPS Priority shipping for an additional charge. While it does NOT include a guaranteed delivery date, orders usually arrive within 1-3 business days from ship date. Please add this listing to your cart.

Help! I put in the wrong address.

 

No worries! Just email us as soon as possible with the correct shipping information and we'll

take it from there.

 

International Shipping & Customs

 

At this time, we are not shipping orders internationally due to COVID-19. We hope to bring back international shipping again some time in the future.

 

I have a missing or damaged product in my order, what do I do?

In the event that your order arrives and it contains missing or damaged items, please send us an email with your order number, mailing address, and the missing/damaged item descriptions and we will have replacement(s) or a refund processed for you within 24-48 hours.

PRODUCTS

Vinyl Stickers - Where can I apply my sticker?

To any clean, smooth surface! Our stickers are waterproof and weather-resistant, making them excellent additions to your vehicle, water bottle, laptop, phone, tablet, and just about anything you can think of.

Vinyl Stickers - Are they dishwasher safe?

Absolutely, our original Vinyl Stickers are totally dishwasher-safe! Please note that our Holographic, Metallic, Glitter, and Glow in the Dark stickers are NOT dishwasher safe, but are still water-resistant.

Vinyl Stickers - How do I remove my sticker?

Why would you want to do that?! Just kidding. In case you need to remove your sticker, the best way to do so is by hand with good old fashioned elbow grease. Our stickers have a strong adhesive, and if you run into any issues, you may want to pick up a special adhesive remover such as Rapid Remover.

Vinyl Stickers - How long do they last?

Our stickers are super durable and can last for up to 7 years, even in harsh outdoor conditions! They're waterproof and weather-resistant with a special UV-coating to protect against the sun's rays.

Vinyl Stickers - Packaging

Our vinyl stickers are packaged in a protective cellophane sleeve with art backing. Please note that we package all stickers together in an effort to be environmentally conscious. If you are gifting individual stickers and would like extra packaging, go ahead and shoot us an email with your invoice number.

Greeting Cards - Are they eco-friendly?

 

Our greeting cards are proudly printed on 30% post-consumer content with environmentally friendly soy-based inks.

 

Greeting Cards - Does each card have a sentiment inside?

 

All of our cards are blank inside.

 

Greeting Cards - Can I request a custom message to be printed?

 

Unfortunately, we're unable to print custom messages in our cards. Sorry about that!

 

GENERAL

What is your return policy?

We gladly accept returns, exchanges, and cancellations

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation: before order has shipped

Buyer is responsible for return shipping costs. Refund will be processed within 1-3 days from receipt of goods.

Do you offer exchanges?

Sure do! If for any reason you're unhappy with your item, you may exchange it for another product within 30 days, as long as it is still in original condition and not a discontinued item. Please note that this does NOT apply to our Mystery Bag items.

Wholesale Inquiries

If you're a store owner or a buyer looking to stock Turtle's Soup, please send us an email here and we will get back to you within 24-48 hours.

Custom Work & Design

 

Due to a full creative calendar, I am only able to take on custom work on a case-by-case basis.

Please email me with any inquiries or proposals.

 

STILL HAVE ANY QUESTIONS?

  • 520-348-0002 (M-F 9AM-4PM MST)
  •   support@turtlessoup.com