Frequently Asked Questions

✿ GENERAL INFORMATION ✿

★ What is your return policy? ★

Returns are accepted within 14 days of purchase. Items must be unused and in their original condition. You are responsible for the cost of return shipping. Please use our contact form to initiate a return, including your order number.

Please note that mystery and discontinued products are not eligible for return. We do not provide exchange pre paid shipping labels.

★ Can I cancel my order? ★

If you would like to cancel your order, please contact support@TurtlesSoup.com ASAP after placing your order. Our shipping team moves quickly, if your order has not shipped, we will refund the order.  

★ Do you offer exchanges? ★

Of course! If you are not satisfied with your purchase, you can exchange it for another product within 14 days, provided it is in its original condition.

Please note that mystery and discontinued products are not eligible for exchange. We do not provide exchange pre paid shipping labels.

★ Do you offer wholesale? ★

Thank you for your interest in carrying our product line! Please fill out our wholesale inquiry form to get access to our exclusive wholesale website. You can also shop Turtle's Soup products on Faire using this direct link: faire.com/direct/turtlessoup

 

★ I'd like a custom design made ★

At this time, our creative calendar is full. If you are a small business owner with an idea in mind, we'll try our best to work with you. Please send an email to chris@turtlessoup.com.

We are seeking opportunities to create mural art for local businesses and organizations based in Tucson, Arizona for 2026!  

★ I have a product suggestion or idea! ★

We absolutely adore when our customers send us product feedback and ideas. If there's something on your mind that you think Turtle's Soup could design, please fill out our contact form. New sticker ideas are our favorite!

✿ ORDERS & SHIPPING ✿

★ When will my order ship? ★

We process and ship orders within 1 to 3 business days after your order is placed.

★ How will my order ship & how long will it take to arrive? ★

All domestic orders within the USA are shipped with USPS First Class Package Service, and it comes with tracking! Delivery times vary but it generally takes around 2-7 business days depending on weather and other misc factors within the USPS.

★ Do you offer expedited shipping? ★

If you need your order quickly, we do offer USPS Priority shipping for an additional charge. While it does NOT include a guaranteed delivery date, orders usually arrive within 2-3 business days from ship date. Please use our contact form and confirm your 'need by date' to see if it's possible your order will arrive in time for your event.

Please note that we do NOT refund shipping charges for late deliveries.

★ Help! I put in the wrong address. ★

If your order has just been placed, please notify us ASAP so we can make the adjustments to your order.

If your order has already shipped, we cannot refund shipping or cover the shipping costs on orders that have been returned to sender or were the result of any error made while inputting your shipping address. You will be required to pay the additional shipping costs necessary to resend your order.

★ International Shipping & Customs ★

We currently offer international shipping to Canada. Please note that international orders from our store may incur VAT, GST, customs, or other import fees based on your country’s regulations and rates. While we do not collect or control these fees, we highly encourage you to review your country’s import regulations and estimate any potential duties before placing your order

★ I have a missing or damaged product in my order, what do I do? ★

If you receive an order with missing or damaged items, please use our contact form with your order number and information detailing what you encountered with your order. We will respond within 1 to 2 business days to resolve the order hiccup.

✿ PRODUCT INFORMATION ✿

STICKERS

★ Where can I apply my vinyl sticker? ★

Our weather-resistant and waterproof vinyl stickers are a fun way to express yourself and add a personal touch to your belongings. They're perfect for your vehicle, water bottle, laptop, phone, tablet, and more!

★ Are your vinyl stickers dishwasher safe? ★

Our original vinyl stickers can safely be run through your dishwasher when stuck on water bottles, coffee cups and other smooth surfaces.

★ How do I remove my vinyl sticker? ★

In case you need to remove your vinyl sticker, the best way to do so is by hand with good old fashioned elbow grease. Our stickers have a strong adhesive, and if you run into any issues, you may want to pick up a special adhesive remover such as Rapid Remover to assit with removing the adhesive depending on the surface.

★ How long do your vinyl stickers last? ★

Our vinyl stickers are made to last. They can withstand harsh outdoor conditions for up to 7 years. They are waterproof and weather-resistant and have a special UV coating that protects them from the sun.

★ Do your vinyl stickers include packaging? ★

Our vinyl stickers are packaged in a protective cellophane sleeve with art backing. Please note that we package all stickers together in an effort to be environmentally conscious. If you are gifting individual stickers and would like extra packaging, use our contact form with your order number and let us know that you would like additonal packing cards. We'll do our best to make it happen!

★ Where can I apply your sticker sheets? ★

Our sticker sheets are perfect for scrapbooking, journaling and other DIY activities.

★ Where are your vinyl stickers made?

We proudly design and print our vinyl stickers in our studio in sunny Tucson, AZ!

STATIONERY & OTHER PRODUCTS

★ Are your greeting cards eco-friendly? ★

Our greeting cards are proudly printed on 30% post-consumer content with environmentally friendly soy-based inks.

★ Does each card have a sentiment inside? ★

All of our cards are left blank inside so you can write with your heart's content!

★ Can I request a custom message to be printed? ★

If you would like a custom message printed with your card, please leave us a note at check out and we'll print your message using our thermal printer. Note that custom message should not exceed 500 characters and that we cannot print images.

★ What makes your greeting cards and bookmarks so special? ★

You can find that most of our bookmarks have unique art on the front and the back, that makes them double the fun!

★ What the heck are novelty IDs? ★

Our novelty ID cards are a fun and silly way to have a conversation when you're out about.

Our durable, hard plastic Turtle's Soup Novelty ID cards are the perfect size to fit in your wallet. They're double-sided with unique art and quirky text on both front and back. Perfect for pranking your friends or the local bartender!

Disclaimer: These parody ID cards are for entertainment purposes only. Misuse may lead to legal consequences. Purchaser assumes all responsibility for lawful use. Seller not liable for any misuse or legal issues arising from it. Buyer agrees to comply with all applicable laws.

 

Still Have Questions?

If you have any other questions or concerns, we’d love to hear from you! Feel free to email us anytime with your message.

We’ll do our best to get back to you as soon as we can, but please give us 24 to 48 hours to reply. Thanks so much!